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Our fully integrated suite of proprietary loan servicing tools has you covered for everything you’ll need out of the gate—and at scale.
The Peach Borrower Portal comes out of the box with a robust set of modern, self-service features—giving your borrowers more control and reducing customer service contacts.
We’ll configure your lending construct to get you up and running quickly, and you then havethe flexibility to innovate and adjust as you scale.
We’ll configure your lending construct to get you up and running quickly, and you then havethe flexibility to innovate and adjust as you scale.
Borrowers can easily perform a wide range of account-related activity on their own, including making and scheduling payments, setting up autopay, customizing their payment plan, accessing statements, updating account information and more.
Peach is the first modern lending platform to feature native first-party collections tech on top of an enterprise-grade loan management system, enabling you to achieve better outcomes from your delinquent accounts.
Leverage operational insights to create sophisticated collections strategies. Set no-touch rules to automatically leverage templated reminders or custom omnichannel communications. Decide when you want manual intervention to begin, which teams you want tasks assigned to, and how and when you want them alerted.
Receive asset class-specific default cases, workflows and templates that are vetted by lending and compliance experts. Predefined workflow steps and communications templates come out of the box—ensuring consistent application of your policies and compliance with applicable bankruptcy laws. You’ll also get the flexibility to configure your own cases, workflows and templates as your lending program scales.
In the event of a natural disaster, pandemic or conflict, you can cluster impacted customers and generate corresponding cases, notes and do-not-interact rules in batch. We also support automatic monitoring of FEMA disasters.
Agents can waive fees, issue credits, defer due dates, change or extend terms, create payment plans, reverse payments, backdate payments, and more. We support unique products and policies by geography.
A single tool used by agents, supervisors, back office, and fraud and legal teams makes for seamless collaboration. Our CRM supports smart case matching, unlocking team ownership of tasks and cases and automatically distributing work by matching it to appropriately skilled agents. Easily configure roles and permissions based on your unique servicing policies.
Our CRM is designed to be as user-friendly as our borrower portal, enabling agents to be trained more quickly and to handle more cases in less time. The CRM is designed to give agents the same view as borrowers—just with augmented capabilities—simplifying communication and issue resolution, and enabling agents to guide borrowers toward self-service.
Our CRM is cloud-hosted and browser-based, so agents need only a computer and an internet connection. From an information security perspective, we support multi-factor authentication, data encryption, role-based access, real-time security monitoring and strong password policies.
Compliance Guard™, our proprietary compliance monitoring and reporting tool, checks outbound communications for compliance with servicing regulations and borrower preferences, providing you with default rules that you can further configure. It will block any communication attempts that are in violation, provide legally required protections, proactively offer hardship solutions and receive automatically generated cases for review.
Peach is the first modern lending platform to feature native first-party collections tech on top of an enterprise-grade loan management system, enabling you to achieve better outcomes from your delinquent accounts.
Leverage operational insights to create sophisticated collections strategies. Set no-touch rules to automatically leverage templated reminders or custom omnichannel communications. Decide when you want manual intervention to begin, which teams you want tasks assigned to, and how and when you want them alerted.
Peach will automatically create cases and distribute tasks among your available teams and agents. Cases can be matched exclusively to appropriate teams. Agents can then leverage Peach’s robust loan modification tools, and can set follow-ups such as scheduled outbound calls, manual email and SMS sends, and other reminders. Roles are configurable for both in-house and BPO access.
Coming soon: Create omnichannel, cohort-specific rules defining comms timing and frequency. For phone, Peach can export customer information to the dialer system of your choosing. As calls are made, results sync back to Peach, giving you a full picture for each borrower. You’ll get a full data analytics view, and results will also be visible within your agent tooling.
Within the Peach CRM, you’ll find support for a wide variety of communications channels in both automated and manual fashion, including phone, email, SMS, two-way texting, chat and direct mail.
Peach also provides templated and configurable cases, workflows and communications, so you can streamline agent efficiency, enforce consistent application of your policies and ensure compliance with applicable laws.
Peach supports payments through the Borrower Portal, or you can post them via API. We support payments via the automated clearing house (ACH) system, debit cards and credit cards, in line with applicable laws and industry standards.
Our loan management and loan servicing software is compliant withSOC 1 Type 1, SOC 1 Type 2, SOC 2 Type 2, PCI DSS Level 1 and HIPAA. We practice defense-in-depth security architecture andemploy best-in-class practices and tools to maintain security onall levels.
We’ll provide all necessary training, whether you keep loan servicing in-house or outsource it—or a combination of both.
